Contact Us

We hope to hear from you, our online customer service can answer all your questions online, whether it is product details, shipping or return policy. You can also contact us through the contact us form on the website. You only need to fill in the details in the form, please send it to us.

If you have any minor questions or other questions about our products, you can contact us:

You hope in return.

If you just purchased the product or are not satisfied with the product, you will purchase and return the product from the 15th. It may be that we provide you with a return number (RMA), which you will use to return and let us process your refund.

Exchange items

If the items we ship are damaged in transit, please contact us via email. You also need to replace items with equivalent items or other items. Contacting us will enable us to provide you with further instructions regarding replacement items and process refunds when you need special items.

If you have received an incorrect item or something is missing, you should contact us via email. This may enable us to process the replacement and provide you with instructions for creating a return.

You have a question you want to answer.

If you have any questions about returns, shipping and delivery, please use the contact form on the website or use the live chat support to ask us for help, just answer. You may even have questions about our products, such as wholesale jewelry

If you have special delivery requirements, please

Contact us via the contact form. This may enable us to form special arrangements to ship your purchased items faster. This may require you to bear additional costs.

Our customer service can usually help you. If you have any questions, you can leave a message and we will contact you as soon as possible. Our real-time chat can respond to your questions immediately.

Our email address is
Live chat (Sunday to Saturday, 18:00 PST to 02:00 the next morning)

Headquarters address: UNIT 917B, 9/F, TOWER A, NEW MANDARIN PLAZA. 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong

Hi all! Feel free to reach out to ask any questions or let us know if you have any issues. We will reply in a timely manner of 1-3 business days. Stay cozy 😊